What is the procedure for deceased customers

If you are an heir to a deceased customer of Thalex, you may be entitled to his or her funds. First and foremost, we would like to offer you our sincere condolences for your loss. 

We would like to assist you in handling the account of the deceased customer correctly. In order to do this, we require the following documents:

  • A completed and signed instruction form for the deceased customer (as attached Instruction Form on the Event of Death)
  • A copy of the certificate of inheritance, will or similar notarial document;
  • A copy of the death certificate; and
  • A signed copy of an identity document of the executor of the estate and any other heirs. A photo of such person’s driving licence is unfortunately not accepted.

Please send the documents to support@thalex.com.