How do I contact support

The best way to contact us is by submitting a ticket here

When raising a support ticket, please try to specify your topic via the drop-down menu first:



After selecting your issue type, please fill in your subject and description. Try to be as detailed as possible and mention available data that is relevant to your question. E.g. a question about trading fees paid should entail the trade size, time, and direction. In any case, Thalex will guide you through the process and will request further information if needed. 


If you can not raise a ticket via the form, you can always send an e-mail to