If you have any complaints, please send an e-mail to email@example.com with:
- Your full name, registered e-mail address and customer number
- A clear description of your concern or complaint, including the date and time of the event
- Details of what you would like us to do to resolve the complaint
- Copies of relevant correspondence or other documentation
You will receive a written acknowledgement to confirm receipt of your complaint within 3 business days. After we have reviewed your complaint, you will receive a response with our conclusion of the investigation as soon as possible and in any case within 6 weeks following the date of acknowledgement of receipt.