Why is my deposit or withdrawal not visible

If your deposit or withdrawal is not visible to you, please do the following:  

  1. Click the customer icon in the top right corner and select Wallet.

  2. Check the deposit or withdrawal status under Deposits or Withdrawals in the 'Wallet' section. You can also see the Deposit or Withdrawal status in the 'Transaction History' section at the bottom of any Wallet page. 

    Screenshot 2026-08-14 at 11.15.30.png

    If the transaction is not confirmed, the deposit or withdrawal has not reached your wallet (yet). 

    Please note that it takes some time before transactions are processed on the blockchain.  

     

  3. Check if you entered the correct wallet address. 
  4. If you still encounter issues, please contact us by sending an e-mail to support@thalex.com.